Informativa sulle spedizioni
DOMESTIC SHIPPING
Domestic shipping rates are calculated at checkout. Complimentary standard shipping may be offered on qualifying domestic orders, as indicated at checkout. Expedited shipping options, when available, will be displayed during checkout.
Orders placed after 12:00 PM GST will be processed on the following business day. Orders placed on weekends or public holidays will be processed on the next business day. Expedited shipping is not available for orders containing preorder or made-to-order items.
INTERNATIONAL SHIPPING
International shipping rates are calculated at checkout based on the destination country. Duties, taxes, customs fees & import charges are determined by the destination country & are the responsibility of the client unless otherwise stated. Complimentary international shipping may be offered on qualifying international orders, as indicated at checkout.
International orders may be subject to customs clearance procedures, which can occasionally result in delays beyond our control. LA POIS is not responsible for delays caused by customs authorities or local courier services.
Orders placed after 12:00 PM GST will be processed on the following business day.
PROCESSING & DELIVERY TIMES
Most orders are processed within 7–10 business days. Because each LA POIS garment is individually handmade, processing times may vary slightly depending on production requirements. Processing times may also be extended during collection launches, promotional periods, public holidays, or periods of high order volume.
Orders are processed & shipped Monday through Friday, excluding public holidays. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery timeframes vary depending on the destination, shipping method selected at checkout & carrier service. Any delivery dates or delivery estimates provided are estimates only & are not guaranteed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available
SHIPPING INFORMATION
Clients are responsible for providing a complete & accurate shipping address. LA POIS is not responsible for delays, additional shipping charges, lost packages, or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
Shipping charges are non-refundable. LA POIS is not responsible for packages that are lost, delayed, stolen, or delivered to an incorrect address due to inaccurate shipping information provided by the client. Delivery delays caused by shipping carriers or circumstances beyond our control are not the responsibility of LA POIS.
LA POIS shall not be liable for delays or failure to deliver orders resulting from circumstances beyond our reasonable control, including but not limited to severe weather, natural disasters, transportation disruptions, customs delays, labor disputes, governmental actions, pandemics, supplier delays or other unforeseen events.
CUSTOMS DUTIES & TAXES
International orders may be subject to customs duties, import taxes, brokerage fees & other charges imposed by the destination country. These charges are the responsibility of the client unless otherwise stated. LA POIS is unable to estimate or control these fees.
LOST OR DAMAGED SHIPMENTS
If your order arrives damaged, appears to be lost in transit, or you experience a shipping issue, please contact contact@lapois.com as soon as possible. While LA POIS will assist in working with the shipping carrier to investigate the matter, resolution is subject to the carrier’s policies & claims process.
PREORDERS
Preorder or made-to-order items may require additional processing time. Estimated processing or delivery dates for these items will be communicated on the product page where applicable. If an order contains both in-stock & preorder items, the order may be shipped together once all items are available unless otherwise specified.