Политика возврата средств

EXCHANGE POLICY

At LA POIS, our priority is to care for our valued clients with the highest level of attention. If your order does not meet your expectations, we are here to support you & ensure your experience feels just as exceptional as our designs.

All items are eligible for exchange only. We do not offer returns or refunds.

Items must be unworn, unused, & in their original condition with all original packaging intact. Exchange requests must be submitted within 14 days of receiving your order. For sale items, exchange requests must be submitted within 7 days of delivery. Items purchased at a discount of 15% or more are final sale & not eligible for exchange.

HOW TO PROCESS AN EXCHANGE

For domestic exchanges, please use our domestic exchange portal.
For international exchanges, please use our international exchange portal.
Approved exchange items must be shipped back within 14 days of the delivery date.

Exchanges are subject to product availability. If the requested item is unavailable, store credit may be issued at the discretion of LA POIS.

EXCHANGE SHIPPING

Clients are responsible for all exchange shipping costs unless an error was made on the part of LA POIS or the item was received faulty or damaged. In these cases, we will cover both the original delivery & exchange shipping costs.

IMPORTANT INFORMATION

LA POIS is not responsible for exchange packages that are lost or not received if the provided shipping label is not used.
We are not liable for loss or damage to items during exchange shipping.
International duties & taxes are non-refundable & cannot be transferred to exchanged items. For assistance reclaiming duties & taxes, please contact your local customs office.